Effective Date: 12 July 2025
At pcnhelper.co.uk, we are committed to protecting your privacy and handling your personal data transparently, fairly, and lawfully. This policy explains how we collect, use, store, and protect your information.
1. What Data We Collect
When you use our website (e.g. submitting an appeal form), we may collect:
Your name
Email Address
Address
Phone number
Vehicle registration number
PCN reference number
Description of your appeal
Uploaded evidence (photos, documents)
IP address (automatically via web server logs)
2. Why We Collect This Data
We collect and use your data to:
Process and review your PCN appeal request
Communicate with you about your case
Provide customer support
Improve our services and website security
We do not sell your personal data to third parties.
3. Lawful Basis for Processing
Under the UK GDPR, our lawful bases for processing your personal data include:
Consent – you voluntarily provide information when submitting the form
Legitimate interest – we need to process data to offer appeal assistance
4. How We Store Your Data
Data is stored securely on servers hosted by our trusted web hosting provider
Uploaded files are stored in password-protected directories or databases
Email notifications are sent securely using encrypted protocols (via SMTP)
We retain your data only as long as necessary to process your appeal and for legal/accounting obligations.
5. Who Has Access
Your data is accessed only by our internal staff or subcontractors who are involved in reviewing or writing your appeal. All such parties are bound by confidentiality agreements.
6. Cookies
Our site may use essential cookies to improve user experience. We do not use tracking or advertising cookies without your consent.
7. Your Rights
You have the right to:
Request a copy of your data
Ask us to correct or delete your data
Withdraw consent at any time
To exercise your rights, please email us at: info@pcnhelper.co.uk
8. Third-Party Services
We may use trusted third-party services (e.g. Stripe for payments). These providers have their own privacy policies. We encourage you to review them before using any embedded tools.
9. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this policy, contact: