Terms & Conditions

Effective Date: 5 September 2025

  1. Introduction

Welcome to PCN Helper (pcnhelper.co.uk), a website operated by an individual trading as PCN Helper.
By using this website and submitting a PCN appeal request, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the service.

  1. Service Description

PCN Helper provides assistance with drafting and submitting informal and formal representations or appeals against Penalty Charge Notices (PCNs) issued by local authorities or private parking companies in the United Kingdom.

We are not a law firm and do not provide legal advice. We assist with administrative tasks and appeal preparation only.

  1. User Responsibilities

By using our service, you confirm that:

All information you provide is true, accurate, and complete

You are the registered keeper or authorised driver of the vehicle in question

You have read and understood the content of the appeal before submission (if we submit on your behalf)

  1. Fees and Payments

Some of our services, such as appeal drafting and/or appeal submission, may incur a fee. Current fees are clearly displayed on our website and at the point of purchase. We reserve the right to offer temporary discounts, free trials, or promotional pricing at our discretion.
All payments are processed securely via Stripe or other third-party payment gateways.

We do not offer refunds unless the appeal submission was not completed due to our error.

  1. No Guarantee of Outcome

We do not guarantee that any appeal or representation will be successful.
Appeal outcomes are at the sole discretion of the issuing authority.

  1. Privacy and Data Use

We collect and store your personal data solely for the purpose of preparing and managing your PCN appeal.
Please refer to our Privacy Policy for full details on how your data is handled.

  1. Limitation of Liability

To the fullest extent permitted by law, PCN Helper is not liable for any direct, indirect, incidental, or consequential loss arising from your use of the website or services.

  1. Intellectual Property

All content on this site, including text, logos, and templates, is the property of PCN Helper and may not be copied or reused without written permission.

  1. Changes to Terms

We reserve the right to modify these terms at any time.
Updated terms will be posted on this page and will take effect immediately.

  1. Contact

For any questions or complaints, please contact us on our Contact page.

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